Application for Owner's ID

Complete el formulario de acuerdo con la ubicación de su propiedad, y disfrute de acceso preferencial para usted y sus dependientes

Cap Cana

Las Canas

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Access

To access Cap Cana, Destination City, every owner needs an owner's identification, which will give them access through the preferential lane.

Owners Card

To access Cap Cana, Destination City, every owner needs an identification card, which will give them access through the preferential lane. It is issued in the Customer Service Department, in the Information Center, located at the main entrance of Cap Cana. The card request can also be made by email. See email address on the next page.

Owners can request IDs for their immediate family (spouses and children under 28 years of age). The access cards are the property of Cap Cana, and it reserves the right to disable them.

Resident Card

Any owner who wishes to rent his or her residential unit must provide the Customer Service Department, prior to signing the rental contract, a copy of the identification document of the potential tenant, as well as of all other people who are going to reside in the same. functional unit.

In a maximum period of 5 days and after a debugging process, the Customer Service Department will contact the Owner and will proceed to send the Resident Identification Request, which must be completed and sent via email along with the contract. lease. The Customer Service Department reserves the right to issue identification cards only to people who have satisfactorily gone through the corresponding purging process.

To obtain your card, please download and complete the forms, entering the following link https://www.capcanaowners.com/servicioalcliente and look inside for the option “Issuance of Owner and Resident IDs”. Once completed, send it to the emailservicioalcliente@capcana.com.

Otros Accesos

Visitor Access:

The safety of owners, tenants, and guests is important to us, for this reason every owner or resident is responsible for notifying their visitors by writing to frontdesk@capcana.com. A digital access ticket will be generated and sent electronically, which will serve as an access pass to your guest when accessing Cap Cana.

In addition, you can generate your accesses for visitors through the Cap Cana App, which you can download for free from the Apple Store or Play Store.

The application email must indicate the following information:

Full name of the person (Guest)
Copy(s) of identity document (Guest)
Place where you are going.
Duration of access pass

Access to employees and contractors:

The safety of owners, residents and guests is important to us, for this reason every owner or resident is responsible for registering their employees with the Security Department. Likewise, you must request access to contractors who contact your unit by writing to controldeacceso@capcana.com; An access ticket will be generated and sent electronically, which will serve as an access pass when accessing Cap Cana.